Elektree EV Charger Warranty Policy

Comprehensive warranty policy for Elektree-branded EV chargers supplied with electric bikes, scooters, batteries, accessories, dealer sales, distributor sales, and company-owned retail showroom sales in India.

1. Purpose and Policy Objective

This EV Charger Warranty Policy defines the warranty coverage, claim process, customer obligations, dealer and distributor responsibilities, remedies, exclusions, and service standards applicable to Elektree EV chargers sold or supplied in India. The policy is intended to provide a fair, transparent, inclusive, and customer-friendly warranty framework while ensuring safe usage, proper installation, regulatory compliance, and protection against misuse or unsafe electrical conditions.

2. Applicability

This policy applies to Elektree-branded EV chargers supplied, sold, or installed through Elektree’s authorized channels in India, including company-owned showrooms, authorized dealers, distributors, institutional sales, fleet sales, e-commerce sales, and chargers supplied along with Elektree electric bikes, scooters, batteries, or accessories.

3. Products Covered

• Portable chargers supplied with Elektree electric bikes or scooters.
• Standard home chargers supplied or sold separately by Elektree.
• Fast chargers, wall-mounted chargers, or charging adapters sold under the Elektree brand.
• Chargers supplied with replacement batteries or accessory kits.
• Charging cables, connector assemblies, and detachable charger accessories where explicitly included in the invoice, warranty card, or product documentation.

4. Standard Warranty Period

5. Warranty Coverage

During the applicable warranty period, Elektree will repair or replace, at its discretion, any covered charger that fails due to defects in materials, manufacturing workmanship, internal electronic components, firmware supplied by Elektree, or factory assembly, subject to the terms and exclusions of this policy. Warranty service may include inspection, diagnosis, component-level repair, replacement of defective parts, charger replacement, firmware update, or issuance of an equivalent refurbished or new charger.

6. Inclusive Warranty Benefits

• No service labour charge for valid warranty repairs.
• No charge for covered replacement parts.
• Free technical diagnosis at Elektree authorized service centres or authorized dealer service points.
• Coverage for factory defects discovered during normal domestic, retail, or fleet usage.
• Support through authorized showroom, dealer, distributor, customer care, or digital warranty registration channels.
• Carry-in or dealer-assisted claim support depending on customer location and service availability.
• Escalation support for repeated failures, safety-related concerns, or unresolved claims.

7. Conditions for Warranty Validity

• The charger must be purchased from Elektree or an authorized Elektree dealer, distributor, showroom, or approved online sales channel.
• The customer must retain a valid tax invoice, delivery challan, warranty card, or digital warranty registration record.
• The charger serial number, model number, rating label, and QR code must not be removed, altered, tampered with, or defaced.
• The charger must be used only with compatible Elektree-approved vehicles, batteries, connectors, adapters, and accessories.
• The charger must be connected to an electrical supply that meets the charger’s rated input requirements and applicable safety norms.
• Installation, if required, must be performed by Elektree, an Elektree-authorized technician, or a qualified electrician using proper earthing, circuit protection, and electrical safety practices.
• The customer must stop using the charger immediately if there is smoke, burning smell, abnormal heating, spark, shock, melted connector, physical damage, or abnormal noise.

8. Installation and Electrical Safety Requirements

EV chargers draw sustained electrical load and must be used with safe wiring, proper earthing, suitable socket rating, overload protection, short-circuit protection, and residual current protection wherever applicable. For home, showroom, dealer, workshop, fleet, and commercial locations, Elektree recommends a dedicated charging point installed by a qualified electrician. Outdoor installations must use weather-protected sockets, safe cable routing, and enclosures appropriate for dust and water exposure.

9. What Is Not Covered

• Damage caused by misuse, negligence, intentional damage, mishandling, rough use, impact, dropping, crushing, bending, or transportation abuse.
• Damage caused by water ingress, flooding, rain exposure, excessive humidity, dust, chemicals, rodents, insects, fire, lightning, flood, earthquake, or other external events beyond normal use.
• Damage caused by power surge, voltage fluctuation, reverse polarity, loose wiring, improper earthing, shared overloaded socket, generator supply instability, inverter incompatibility, or non-compliant wiring.
• Use with non-Elektree batteries, non-approved vehicles, third-party adapters, extension boards, multi-plugs, modified sockets, or unauthorized connectors.
• Opening, repair, modification, tampering, bypassing safety components, firmware alteration, or service performed by unauthorized persons.
• Cosmetic wear, scratches, fading, labels, discoloration, stains, cable marks, or minor enclosure damage that does not affect charging function.
• Consumable or wear-and-tear parts such as external cable sheath wear, plug wear, connector pin wear, or socket wear caused by normal usage, unless failure is proven to be due to manufacturing defect.
• Loss or theft of charger, cable, connector, adapter, warranty card, invoice, or accessories.
• Damage arising from commercial overuse beyond rated duty cycle, continuous operation outside design limits, or use in public charging without Elektree’s prior approval.
• Consequential losses including loss of business, loss of travel time, towing cost, accommodation, alternate charging cost, vehicle downtime, loss of income, or indirect damages, except where required by applicable law.

10. Warranty Claim Process

1. Customer must report the issue to Elektree customer care, nearest authorized showroom, dealer, distributor, or service centre.
2. Customer must provide invoice copy, charger serial number, product model, vehicle registration or chassis number where applicable, photographs or videos of the issue, and a description of usage conditions.
3. Elektree or its authorized representative will perform preliminary verification and may request the customer to submit the charger for inspection.
4. The charger will be diagnosed by Elektree or an authorized service provider to determine whether the failure is covered under warranty.
5. If the claim is approved, Elektree will repair or replace the defective charger or component within a reasonable service timeline, subject to parts availability and logistics.
6. If the claim is rejected, Elektree will provide the reason for rejection and may offer chargeable repair or replacement, where feasible.

11. Dealer, Distributor, and Showroom Responsibilities

• Explain charger usage, safety precautions, warranty terms, and exclusions to the customer at the time of sale or delivery.
• Ensure invoice, serial number, model details, warranty period, and customer information are correctly recorded.
• Assist customers in registering warranty and raising claims through Elektree’s approved process.
• Do not promise warranty terms, replacement commitments, discounts, free accessories, or coverage beyond this policy unless authorized in writing by Elektree.
• Store and transport chargers safely to prevent physical, moisture, and transit damage.
• Maintain records of charger stock, sales, replacements, claim submissions, and customer acknowledgements.
• Escalate safety-related charger complaints immediately to Elektree technical support.

12. Repair, Replacement, and Refurbished Units

Elektree may repair the charger, replace defective parts, or replace the charger with an equivalent new, refurbished, or serviceable unit. Replacement units may not be identical in colour, design, or minor cosmetic appearance but will be functionally equivalent or better. Any defective part or charger replaced under warranty will become the property of Elektree.

13. Fleet, Commercial, and Institutional Usage

For fleet operators, delivery partners, rental operators, institutional buyers, dealers using chargers for demonstration, or distributors using chargers for service operations, warranty will apply only when chargers are used within rated specifications, duty cycle, approved installation conditions, and documented maintenance practices. Elektree may define separate commercial warranty terms for high-usage, public charging, battery-swapping, or special deployment models through written agreement.

14. Customer Safety Obligations

• Use the charger only as per the user manual and rating label.
• Do not charge near flammable materials, water accumulation, direct rain exposure, or poorly ventilated areas.
• Do not use damaged sockets, loose plugs, cut cables, melted connectors, or exposed wires.
• Do not use extension boards or multi-plugs unless expressly approved by Elektree.
• Unplug the charger when not in use and keep it away from children and pets.
• Immediately stop usage and contact Elektree support if abnormal heating, smell, smoke, spark, melting, electrical shock, or repeated tripping occurs.

15. Regulatory and Standards Alignment

Elektree will endeavour to design, source, sell, and service chargers in alignment with applicable Indian laws, safety requirements, product standards, labelling norms, quality control requirements, consumer protection requirements, electrical installation norms, environmental requirements, and any applicable EV charging infrastructure guidelines issued by competent authorities from time to time.

16. Warranty Transferability

The charger warranty is linked to the product serial number and valid purchase record. If the vehicle or charger is resold, the remaining warranty may be transferred to the subsequent owner only if original proof of purchase, serial number, and product condition are verified by Elektree or its authorized representative.

17. Out-of-Warranty Support

After expiry of warranty or in cases of warranty exclusion, Elektree may offer paid diagnosis, paid repair, replacement charger, or accessory replacement subject to feasibility, parts availability, product age, and safety assessment. Elektree may refuse repair where the charger is unsafe, heavily damaged, tampered with, obsolete, or not economical to repair.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Elektree’s liability under this policy is limited to repair, replacement, or refund of the charger value as determined by Elektree. Elektree will not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of income, business interruption, travel inconvenience, vehicle downtime, third-party claims, or damage arising due to unsafe electrical infrastructure, misuse, or unauthorized modification.

19. Statutory Rights and Consumer Protection

This policy does not limit any rights available to customers under applicable Indian consumer protection laws. If any provision of this policy conflicts with mandatory legal requirements, the applicable law will prevail to the extent of such conflict.

20. Warranty Claim Documents

• Original tax invoice or digital purchase record.
• Warranty card or digital warranty registration confirmation, if available.
• Charger serial number, model number, and rating label photograph.
• Vehicle chassis number, registration number, or battery serial number where applicable.
• Photographs or videos showing defect, installation condition, socket, plug, cable, and usage environment.
• Dealer or service centre job card, if the claim is submitted through an authorized channel.

21. Policy Review and Amendments

Elektree may update this policy from time to time to reflect product improvements, regulatory changes, service network expansion, business requirements, or customer feedback. The warranty policy applicable at the time of purchase will generally apply to that product unless a later policy is expressly made applicable by Elektree for customer benefit.