Elektree EV India is an ISO 9001 certified organization that acknowledges the necessity of adopting a strategy focused on quality as a fundamental component of our business development throughout the organization.

This commitment ensures that our systems and processes related to Customer Experience Measurement Products—including mystery shopping, retail compliance checks, customer feedback surveys, and data analytics—maintain high standards of quality that are consistently enhanced for the benefit of our clients and staff.

We prioritize quality in all our endeavors.

Our dedication to quality is founded on the principle that effectively and consistently implementing operational systems that meet both client and business needs will lead to the sustained satisfaction of our clients.

The policy of the Company is to achieve this through a continuous improvement approach, encompassing the planning, establishment, and execution of specific, measurable quality objectives set by the Management Team, alongside regular evaluations of the management system’s effectiveness through the Management Review process.

This commitment is centered around a management system designed to meet the business requirements of the Company.

This system is regularly reviewed and updated to incorporate best practices and feedback from both clients and employees, ensuring it remains relevant and effective in a rapidly changing business environment.

This system promotes accountability at every level of the organization, ensuring all team members understand their roles in upholding quality standards.

This documentation serves as a foundational resource for training, enabling new employees to understand the quality expectations from day one.

It is documented in a comprehensive management manual, which delineates clear standards and guidelines pertaining to all relevant aspects of the Company’s activities.

Given that our customer experience products enable our clients to deliver superior service to their customers, it is only natural for our clients to expect and receive the same high-quality service from the Elektree EV India team.

Our quality objective is to meet or exceed our clients’ requirements and expectations with professionalism, proactivity, and efficiency.

To achieve this objective, we will:

• Establish consistent operational and client servicing processes that deliver exceptional service and product quality, evaluated through client-focused KPIs, client feedback (both solicited and unsolicited), and our ongoing certification to ISO 9001.
  These KPIs will be aligned with our strategic goals to ensure that all team members are working towards common objectives that drive quality.
  This includes regular training sessions for all staff to ensure quality practices are embedded in our daily operations while setting objectives and targets to gauge our performance and identify areas for improvement.
• Allocate sufficient resources to continuously assess and enhance our business processes.
• Encourage all personnel to incorporate quality management into their work and promote its application as a means for ongoing improvement within their areas of responsibility.
• Actively solicit feedback from our clients and surveyors and address identified opportunities for improvement.

It is the intention of the Company that our management system will, at a minimum, fulfill the requirements of our clients, adhere to the ISO 9001 Quality Management Systems standard, and comply with all legal and regulatory obligations.

Moreover, we are dedicated to cultivating a quality-oriented culture where every employee feels empowered to contribute to our continuous improvement initiatives.

By fostering an environment where quality is everyone’s responsibility, we aim to enhance employee engagement and satisfaction, which in turn contributes to better customer experiences.